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Customer Testimonials

See what some of our customers have said about using our service
I was very happy with the contact that I got from the start to then receiving my car; by phone and emails.

David Mccormick : Aylesbury


I would like to extend my thanks to those at vehicle replacement solutions, for their great service in regards to getting me back on the road after my car was pronounced beyond economical repair. In particular; special mentions to both Daniel Pearson and Dylan Robson for their assistance and consistent communication. I cannot thank them both enough for their help, I would highly recommend the company going forward to anyone requiring help getting a new vehicle after a claim.

Nathan Halsey : Gloucester


This service was excellent.

Veronica Poole : Worcestershire


I would like to take this opportunity to thank Dylan and the team at Vertu for all the assistance they have given me through a difficult time of losing a vehicle and sourcing a new one. Your friendliness and professionalism has been exceptional and I would be happy to recommend your service to anyone I know. Thank you again for your kind attention.

Ian Drinkel : Redcar


I would definitely recommend the vehicle replacement service to others. Everything is so straight forward and the staff are very helpful. I am so happy with my new vehicle.

Shelley Richardson : Surrey


Just a quick thanks for the response and help for getting a replacement car after my car was written off. VRS managed to get a car within one week of contact; delivered to my door whilst sorting out any finance that I required. Once again thank you for your help.

David Andrews : Dartford


I purchased my new vehicle through Callum at VRS after my accident on 25.8.2019, my new car was delivered on 24.9.2019 just one month after; it would have been sooner if I had been quicker getting all my forms back! My old car was written off after a traumatic accident and Callum explained that he could help me get back on the road in the car of my choice, chosen via a website and I wouldn’t even have to leave my house. The process was simple and easy and Callum helped me get my old finance paid off and the new finance all set up via the dealership! Put simply VRS make it so much easier to purchase a new car with no stress which was exactly what I needed after my accident!

Rachael Towers : Warwickshire


Thank you for a speedy service in finding me a replacement vehicle. I would like to thank you for your efficient and Professional service in finding me a replacement vehicle after mine was written off, good selection to choose from and delivery was quick even though I live 400 miles from the dealership. Very satisfied with the car and the price paid.

Peter Harford : Devon


I just want to thank Dylan, Calum and Sean for all of their help I think I’d still be waiting if you guys weren’t around to help me out! It’s been absolutely lovely having you guys on my file! I 100% recommend your service, but I hope not too be in the same situation next time!

Katie Filkins : Halstead


Very impressed with the customer service from Vehicle Replacement Solutions following my recent, unfortunate accident. My car was written off on the Thursday, taken away the following day and by the following Friday VRS had secured a replacement vehicle; which is now with me. The entire VRS experience is swift, easy and totally customer focused. At a stressful time VRS certainly returned an element of normality back in life. The replacement car was exactly as described via their informative website. Naturally I researched many of the available cars, thinking they would be overpriced; how wrong I was and pleasantly surprised to find many very well priced vehicles. Plenty to choose from. Highly recommended.

Mark Humpage : Leicester


I would just like to say that your service has been excellent and I would recommend everyone to use your service. 10/10

Nathan Almond : Middlesborough


I found that vehicle replacement is very handy and all of the staff are friendly and helpful. Vehicle replacement always keep you informed on updates on your vehicle and are very helpful when you don’t understand. They always chase the other companies that are involved to try and get your vehicle to you as quickly as possible.

Jamie Ferrar : West Midlands


I have been treated with the uppermost respect and efficiency is 100 %. I would recommend this company. Once again I thank you very much for all your support.

Mandy Lund : West Yorkshire


I've found Vehicle Replacement services to be really helpful. I needed to buy a car quickly and this has been handled smoothly and efficiently by your company. You have helped tremendously, I wouldn't hesitate to recommend you.

Margaret Yates : Manchester


I would definitely recommend Vehicle Replacement Solutions to anyone who has been in an accident and needs a car as soon as possible! I'd like to thank Callum and Devan for helping me source my next car in such a short space of time. In three weeks I had gone from losing my pride and joy to having a lovely new car delivered to me and they even covered my finance shortfall in a new proposal. Thank you so much for your brilliant service!

George Woodman : Somerset


Thanks to everyone at Vehicle Replacement Solutions. Just received my new van, could not fault all the staff that were dealing with my claim. Easy process in a difficult situation. Thanks again.

Keith Ledgerton : Merseyside


I would definitely recommend this service as it has provided me with a quick turnaround and got me back on the road after only 3 weeks of not having a car. I'd also like to thank Callum for his help in sourcing the right car for me, at the right price. I can't thank him enough!

George Woodman : Somerset


I'd just want to say that Devan, Callum and Dylan have been very helpful in handling any questions, allowing me easy access to the site before a settlement was agreed. This enabled me to speed up the process as much as I could. The website was really easy to use, and the dealership on the other end were fantastic too. It really was the easiest part of the entire claims process and took away a lot of the stress.

John Irvine : Fife


Thanks for the quick and painless organisation of my replacement vehicle.

Gary Brown : Aberdeen


My daughter's car was written off just 2 weeks ago, and whilst I was initially a bit sceptical when our insurance company recommended their vehicle replacement service, I can honestly say Vehicle Replacement Solutions have exceeded my expectations on every level. From Callum's initial chat and support throughout the process to Robert at Macklin Motors and Glasgow's personalised video message to us, I can't recommend this company highly enough. Excellent customer service all round, making a difficult situation so much easier to deal with and we are happy be taking delivery of a Red Ford Fiesta on Wednesday, less than 3 weeks after the accident.

Georgia Crossman : Essex


I love the service that you provide, 5/5 from me.

Marie Akinrinlude : London


Very pleased with this service, you have all been great. I would happily recommend.

Josephine Lovell : Southampton


At first I was unsure if I should use VRS as I thought it would be a lot of hassle and me having to do all the work. But I was wrong they did everything, and the staff were great, giving me all the information to help me and were only a phone call or email if I need more. I would definitely say use there service it saves you time and hassle.

John Kane : Craigavon


Vehicle Replacement Solutions is easy to use with plenty of cars to choose from. The interest rates are really good if you need a Hire Purchase. Lovely friendly staff too. I would recommend to family and friends.

Deborah Underwood : Lincolnshire


I am very pleased with the service provided by vehicle replacement solutions and would recommend this convenient service to any one thinking of using it.

Lewis Smith : Nottinghamshire


Very happy with the way things have gone and didn’t expect things to be sorted so quickly. So a big thanks to everyone for getting it all sorted out.

Sandra Funnell : Brighton


An outstanding company with excellent customer service and care. They did go an extra mile to get me back on the road in less than seven days. I Will continually recommend your service to friends and loved ones.

Adeniyi Olowu : Dartford


Vehicle Replacement Solutions were very helpful in every way. With there help a car was found and delivered at a very good price, for condition and mileage. Over the moon, thank you.

Raymond Storey : County Antrim


I most certainly will recommend this service it’s been extremely helpful and easy going and has left me stress free with just excitement for my new car!

Alexander Stevenson : Salisbury


Would just like to thank everyone at Vertu Motors for the fantastic help I received from each member of the team on selecting my new car . Working with Vertu was hassle free , one phone call lead to me being 90% of the way towards being a new car owner . They helped get finance in place , without me having to phone . Simple few forms to fill out , sent them back and well there we go , new car to me . Car delivered to my door free of charge which was a bonus as I’m some 500 mile away from them. So yes with this simple little response I would like to wish the company many happy times in the future, they have been a delight to work with from day one. Words can’t describe the appreciation I have to the company for getting me back on the road so quickly .

William Anderson : Ayrshire


I would definitely recommend to friends and family!

Louisa Shepherd : Stafford


I think this is a brilliant service and I would definitely recommend it to friends and family. It has taken all the stress out of finding and purchasing a car within a very short timeline; this is invaluable when your car has been written off and you will be left without a vehicle until you can purchase another one. The whole process has gone smoothly without any hitches and I am very satisfied with the service from Vehicle Replacement Solutions. I am excited to take delivery of my new car!

Tarra Carrington : Nottingham


Thank you for your service, couldn’t thank you enough. 100% recommend to anyone.

Caitlin Lister : Preston


Thank you for helping me out, you have been ace from start to finish.

Miles Trueman : Chippenham


I would definitely recommend the service.

Elizabeth Medd : York


Jamie was great a help when sorting my finance, as this was something new to me. He kept me posted on every detail of the process and made it easy to understand. Before I knew I had my new car delivered right to my doorstep. Great service would definitely recommend to others.

Lavonde President : Kingston upon Thames


I would highly recommend, so friendly and supportive and was fast at sorting everything out for me.

Chloe Thompson : Kent


I must admit that I have found the service that you have provided to be excellent, and relatively pain free. I will have no hesitation to recommend your company to others.

George Gibson-macfarlane : Currie


I would definitely recommend this scheme to family and friends. Great service.

Leanne Dawson : Derby


Both Jeff and Dylan have been extremely helpful when trying to sort me a new car and to get me back on the road. They have both been really helpful and told me of options that I didn't even realise were possible - like how there was no limit to the amount of deposit I could put down and other options in regarding paying off the rest of the balance. Like I said before, really friendly, kind, helpful and explained a lot of the jargon to me. I would recommend to family and friends. Thank you so much for your ongoing service.

Amy Coleman : Donington le Heath


I would recommend this service to friends its certainly taken the stress away from a stressful situation. Staff were very helpful and friendly.

Gemma Gliddon : Eastbourne


Both myself and my husband have found your service to be extremely useful. All the staff we have dealt with have been exceptionally friendly and helpful, we still can't believe how quickly you have managed to get things sorted for us. We are extremely grateful to you all and would definitely recommend your service to everyone.

Karen and paul Jensen : Essex


I was a bit wary of using this service at the beginning but after I spoke to Jeff my mind was put at ease. After looking on the web site for a car, It became confusing as there was so many cars to choose from but after speaking to Jeff again I was then made an appointment at the dealership to visit and look at cars. We then found our ideal car and it was straight forward from there on. We even got a courtesy call from Jeff and Dylan to make sure everything was going to plan. 100% recommend using this company.

Robert Shaw : Bromley


I would love to recommend this service, it has been very helpful. Thank you.

Nadia Alfred-adekeye : Windsor


I would recommend vehicle replacement solutions, they take the hassle out of you personally having to look for a trusted car dealership and deal with all the technicalities such as paperwork, I was also impressed at how quickly they work on helping you get back on the road.

Kerry Williams : London


Using the replacement service has saved me a lot of running around trying to find a car myself, Thank you.

Mark Durham : Chatham


Callum kept me informed the whole way. Couldn't have been more helpful in sourcing me a new vehicle.

Ian Robinson : Petersfield


Very good service. Friendly, reliable and efficient. Sorted out problems immediately. An Excellent company to deal with.

Helen Auty : Kirklees


Great to deal with. I will definitely use again in the future.

Thomas Smith : Barrow


Callum & Dylan have been great to deal with at Vehicle Replacement Solutions. They helped mewith everything not understood and kept everything simple. I Would recommend to anyone, Great service.

Colin Sherwood : Falkirk


When I was involved in a nasty accident resulting in my car being written off I was put onto Vehicle Replacement Solutions by my insurers and they were brilliant. They sorted everything out for me and made the whole process of getting back on the road very simple and straight forward. I would definitely recommend them.

John Topham : Sheffield


I would like to personally thank Callum and Dylan for helping me through a distressing situation, keeping me informed every step of the way. The whole process has taken just over one week and the service I have received has been first class.

Mrs Williams : Knutsford


The service has been smooth and efficient. The staff were very attentive and made the process a complete dream from beginning to end.I had my car delivered within two weeks. I'm very thankful to all that helped, can't thank them enough!

Carla Day : Dyfed


I cant fault your service at all! It has been the most easiest and stress-less way of finding a replacement car! Jeff has been Superb in keeping me up to date with everything going on and helping me through the steps!

Cameron Griggs : Portsmouth


The car I found is in good condition and is what I wanted. The service I received was fast and friendly.Thanks for everything

John Lowther : Fleetwood


Vehicle replacement solutions made the process of finding a new car much easier than I imagined. The service was not only fast and efficient, but it was easy to deal with the staff. They were very warm, friendly and professional. I am pleased with the service I have received.

Lisu Onazi : Edinburgh


It has taken exactly 2 weeks to find myself a new car from the help of Jeff Chandler and Dylan Robson. They have both been so helpful and I couldn’t of wished to have anyone better to help me! I have found the car I was looking for so thank you! 

Lauren Tudge : Worcester


The service has been very efficient and has troubled me to absolutely no degree whatsoever. Being a professional with a demanding job, efficient processes are of great importance to me.

Akshay Desai : Leicester


I'd like to thank Dylan and Jeff Chandler for making what could have been a very stressful process, straightforward and swift. Thank you all so much for your help; I wouldn't of had a clue what to do myself!

Anna-maria Miah : Clacton On Sea


Using Vehicle Replacement Solutions to sort a replacement vehicle for me took all of the stress out of replacing my car. Friendly and informative team with a great and innovative service.

Simon Whiteman : Eastbourne


This has been a brilliant service and Jeff has been really helpful and understanding. I can not fault the service at all, I just can't wait to get back on the road.

Serena Sibson-bartram : Telford


I have been very happy with the whole process since being put in touch with Vehicle Replacement Solutions. You have been very helpful and committed to getting me back on the road as soon as possible. Great friendly service and a great option for people in a difficult situation. Thank you.

Brendan Tyrrell : Northampton


Jeff Chandler at Vehicle Replacement Solutions has been amazing, very helpful and professional. Great guy all round!

Emma-louise Collins : Worcester


I feel the vehicle replacement service has helped me by giving a clear understanding of the service that you provided regarding my accident and trying to find me a vehicle to get back on the road as soon as possible. Very helpful and easy process. You’ve helped me to find a car quickly within the budget that I have required. A very happy customer and looking forward to getting my new car.

Chaunique West : Loughborough


I would just like to say your company has been exceptional in helping ensure that I was fully informed throughout the process of arranging a new a vehicle. Callum was extremely helpful and dealt with any queries that I had. I have nothing but praise for your assistance and efficiency throughout the whole process.

Amanda Holliday : Barnet


Would like to say a big thank you to all staff on a brilliant service for my vehicle replacement. All transactions were simple and a great back up service. I had my vehicle replaced very swiftly and stress free. Thanks again.

Alan Templeton : Newton


Vehicle Replacement Solutions have helped to deal with all the stress of insurance and finance, while being personnel and straight forward. Highly recommended.

Ainslie Latto : Fife


I would highly recommend Bristol Street Motors after my car was wrote off. I was put through to them by my insurance company to get me back on the road, I was dealing with a guy called Jeff Chandler who couldn’t be more helpful. Jeff talked me all the way through the procedure finding the right car for me and my family, answering every question and worry I had. In between dealing with Jeff I also had conversations and questions answered by Dylan Robson who was also knowledgeable and friendly, he answered any questions I had too. So thank you Jeff, Dylan and Bristol Street Motors for making this less stressful then it already is.

Anthony Sutcliffe : Cheshire


I would recommend Vehicle Replacement Solutions to anybody considering using the service. I found them informative, fast, reliable and friendly. I would not hesitate in using them again should I need to.Thank you very much for helping me.

Andrew Kurtz-william : Buxton


I have been very happy with the service you have given me. It has been very efficient and personal. Thanks very much.

Colin Furness : Exeter


After my accident I was off the road with no means of transport. I spoke to Vehicle Replacement Solutions on the Friday and picked up my new van on the following Tuesday with no messing around at all. It really was a very painless process and I would recommend it to anyone who was thinking about using this scheme.

John Cunningham : Rotherham


Very pleased with the friendly and efficient service provided.

Anjana Drage : Cardiff


This is just to say I found the Vehicle Replacement Solutions to be very efficient and easy to use, they found me a replacement vehicle quickly which was delivered to my door exactly as they promised. Very happy with the service provided.

James Gray : Berkshire


I have had a brilliant service, thank you very much for all your help.

Woody Cook : Brighton


I am grateful for your service since after being through a stressful time and upsetting accident, it has made things easier. Especially as I was able to find the same make of car as a replacement and in a colour I really like. Thank you so much!

Kate Austin : Rugby


Once the insurance company had settled with me, the Vehicle Replacement Service got me exactly the car I wanted. It was delivered to my door within a few days and was at a great price. I was really pleased how easy it was to organise. Thank you.

Philip Morgan : Lancashire


Vehicle replacements have been more than helpful in order for me to get a new vehicle. The team are very friendly and always available to help, would definitely recommend.

Micah Opara : London


Service has been great. Simple, quick to respond and easy to deal with.

Jason Perrett : Halifax


I would like to thank you for the excellent service I received following my car accident. I was amazed at how easy it was to find my replacement car and I was delighted when the car was delivered to my work place. Jeff was extremely pleasant to deal with and I am absolutely delighted with my new car. Jeff I can’t thank you enough. I Got a nice surprise when my car was sitting outside the Jewelers I work at yesterday. I cannot recommend you enough. It has probably been the easiest experience I have had of purchasing a car. Thank you. You have been a pleasure to deal with.

Dawn Duncan : Glasgow


A absolute fantastic service. 100%. I would recommend VRS to anyone. A very BIG THANK YOU to Jeff for his excellent service in helping me get back on the road in a short time.

Brendan Ohara : Northamptonshire


I would like to say how fast and efficient the whole process has been, Callum has been beyond helpful. It has really made getting back on the road stress free.

Martin Hann : Cornwall


Your service has been a very good service, easy and nice people to chat too.

Christopher Talbot : Taunton


Many thanks for the professional service that you have provided. You have made the process of replacing my car after a road accident as smooth as possible. Jeff went above and beyond to make the process quick and straightforward.

Fiona Hinton : Wymondham


Very impressed with the service I received from Vehicle Replacement Solutions. Callum talked me through the process and the viewing of cars online was straightforward.

Paul Kevill : Kent


The vehicle replacement service has been brilliant from your end with Callum, he's been extremely helpful and comes across as a normal bloke who actually wants to help.

Joshua Fagan : Pontypool


With our car being a write off, through no fault of our own we were worried about being able to get another car on finance. We are thankful that with the help of Vehicle Replacement Solutions we were able to get a new car with the option of no deposit and delivery to our home. Every point of contact with the company and ourselves have been dealt with professionally and quickly. We highly recommend the service and thank them for for all there help.

Kevin Boden : Shropshire


Just wanted to say how much I love the car. It's in such good condition. Everybody was very helpful and listened to the criteria I wanted in the next car after the accident which started this process at the beginning. Thank you very much. Regards Jan Wells

Janice Wells : Hertfordshire


I found Callum ever so helpful and friendly. And it’s been such a quick process of me getting back on the road. I appreciate everything that Vehicle Replacement Solutions have done for me and the service has been amazing. For anyone else in this position I would 100% recommend going through you guys.

Kate Wildgoose : Wigan


Vehicle Replacement Solutions has been great and very efficient in getting me back on the road. It's been easy and stress free.

Kirsty Kelshaw : Winsford


Vehicle Replacement Solutions has made what could have been a really stressful process very easy and straightforward. They took the hassle out of getting reimbursed by the insurance company. The selection of vehicles is fantastic

Heather Williams : Edinburgh


Vehicle Replacement Solutions have taken the stress out of finding another vehicle, instead of waiting for a cheque. The process has been quick and easy. The Staff have been very helpful with questions I have had. Highly recommend.

Kerrie Wardlaw : Fife


I would like to say a huge thank you to everyone who has helped me at vehicle replacement. The service has been fantastic and very straight forward. I was very daunted when I wrote off my old car with existing finance, however after I received a call from Vehicle Replacement Solutions they explained everything very clearly. They made it a much easier and enjoyable process of finding a new car. Thanks again

Chelsea North : Bedale


I am so grateful for everything that everyone has done for me. The whole process has been completely stress free, everything was done from the comfort of my own home. It was so quick and easy. I don’t know what I would have done without your help. Everyone was on the ball. I did not have to chase anyone for any information or questions as I was told everything and found everyone to be consistent with updates. I truly am so happy and thankful for this service as it only took me 5 days to get a new car, Now I can take my little girl to school again. Thank you!

Bianca Batchelor : Luton


Service from the Vehicle Replacement team has been outstanding. They couldn’t have been more helpful.

Morgan Turner : Galashiels


The person who needs to be commended is Callum. A credit to the company. He is a helpful, knowledgeable and professional individual. I am so grateful that he was appointed to help me as he managed it all as we went through each process. He is a very personable individual. It was a very stressful situation for me to find myself in including other factors which I am dealing with. Callum made it stress free for me. Thank you.

Marilyn Bird : Canterbury


I thought Vehicle Replacement Solutions was a very good service. I am very happy with my new car and I would also recommend to others about Vehicle Replacement Solutions

Hollie Pugh : Southampton


The Vehicle Replacement Service made a difficult time considerably less stressful. The support I received throughout was second to none. I was back on the road in my new car far quicker than I could have achieved on my own. I would recommend this service to anyone who finds themselves in this unfortunate situation.

George Rose : Forfar


Brilliant service, easy from start to finish. It saved me the hassle of looking at multiple dealership forecourts. I would highly recommend, very quick as well. Thank you!

Michael Bagnall : Lincolnshire


I have found this service really easy, simple and straightforward. It has taken away a lot of the stress from the situation. It has also been really efficient and things have been sorted much quicker than I thought they would be.

Emma Deabill : Southampton


The service I received was all in all pretty amazing, other than signing a few documents there was very little I had to do. Vehicle Replacement Solutions got me back on the road in no time! I would happily recommend this service, as if I were to have the misfortune to need this service again I would happily use their vehicle replacement service!

Samuel Watson : Weston-Super-Mare


Can I just thank everyone for all their help through this hard time. I want to especially thank Dylan and Callum for all their help, time and patience throughout it all. I appreciate you have a job to do but the way you all conduct your business is exemplary. I never once felt that I was being pushed into any decisions or being rushed through the process. From start to finish the service provided has been very quick, painless and well above what I expected. Again I thank you all for your help.

Craig Hainsworth : Boston


With the help of the vehicle replacement service I was able to look through a massive selection of used cars and find the one I wanted. The team have been really helpful every step of the way, it’s been so easy and taken a lot of the stress out of the situation we were in. I would recommend them to anyone in need.

Joanne Rogers : Birmingham


I cannot be more pleased with the service Vertu replacement vehicle service has given, in particular Mr.Martin Harris,in securing a replacement vehicle for us as quickly as possible. He guided us through what was quite a complicated business involving several companies and without Vertu's help it would have been much more difficult for me. I would have no hesitation in recommending your service to others. Sincerely Alison Smalley

Alison Smalley : Lancashire


I found the service to be excellent fast and very efficient.

Theresa Mccallum : North Yorkshire


Wonderful service, all staff very attentive and thorough. Took the stress and hassle out of finding myself a replacement vehicle. Thank you Martin for all your help.

Melissa Leivers : Lincolnshire


I just want to say how useful you guys have been. You have always been easy to contact, very quick to get things sorted. A good range of cars and the vehicle I now have is perfect. It was all easily sorted and vehicle was delivered very quickly.

Adam Oliver : Chichester


I would like to thank you for all your help and support with the replacement of a vehicle after my car accident. Your services were very supportive, timely and professional and I would recommend anyone to use your services. Once again thank you.

Catherine Borsumato : Middlesbrough


I am very impressed with the service provided by VRS. It has taken the stress and time away from searching for a vehicle and has also taken the worry away knowing the vehicle has been checked over and is safe to be on the road. Especially with the bonus of it having 12 months cover for any breakdowns, and 12 months MOT cover. It has been a very quick and easy service to use. I found the car I wanted on the day my settlement figure came through (Thursday) and is being delivered to my door within a few days (Monday) I would definitely recommend the service. Thank you Bailey

Bailey Dowson : York


I would just like to take this opportunity to personally thank you on sorting my car out. I’m over the moon about it. Thanks again.

Jonathan Standing : South Humberside


I had never heard of this company till I had my accident and I’m so glad they were there to help to get me on the road quicker without having to worry about finding money to get another car and also helped me settle off my car I crashed as that was on finance. They have been so helpful and couldn’t thank them enough for their help. It got sorted within a week and now I’m back on the road driving with a new car and no money worry’s to sort out :) thank you again.

Gemma Smith : Devon


I have been extremely satisfied with the service provided. Very helpful and quick service. Plenty of cars to look at and if I had so wanted I could have visited a dealership. The whole process was explained well and I was immediately put at ease. The stress of having my car written off, which I heavily rely on with two young children and quite a commute, was eased with the fabulous service I have received. Thanks Caroline Davies

Caroline Davies : Manchester


Just a quick note to thank you for the service I received while looking for a new car. Special thanks go to Martin initially and then Dylan for their help during the search. Everything was done over the phone and the garage even delivered the car to me ! Thanks to everyone for making a stressful time very manageable.

Colin Gordon : Dumfries and Gallowa


Really please with the service I received, every staff member I felt was very helpful and made the transaction so easy, would defiantly recommend, many thanks.

Luke James : Lincolnshire


Vehicle Replacement Solutions should be recommended by all insurance companies. Without them I wouldn't be back on the road and back to my job as a taxi driver so quickly as it only took 6 days from start to finish. The staff on the telephone and car sales people are amazing. Nothing is too much trouble. They are all polite and extremely helpful. Thankyou all so much. Philip Martin.

Philip Martin : Cheshire


Thank you all for your help and support helping me to purchase my new vehicle. The service has been exceptionally helpful to me. I went from being worried I would be left with no car and a finance debt, now I have cheaper monthly payments and a newer car than I had before the accident. Everyone has been so helpful, friendly and have kept me fully informed at every step of the way. I would highly recommend the vehicle replacement service to anyone in my position.

Lucy Lee : Rugby


I found this service very helpful.

Jamie Giles : Swindon


Thank you for all your help finding me a replacement van, I could not recommend you high enough.

Simon Dudley : Chesterfield


Great service in times of need, Vehicle Replacement Solutions go above and beyond to help. 100% recommend.

Patrick Ward : Birmingham


Great service, kept in contact with me throughout. Any problems Vehicle Replacement Solutions would deal with to the best of their ability, I am very happy with this service that they have provided.

Lee Fryatt : Sunderland


The Vehicle Replacement service offered speedy location of a suitable vehicle to my complete satisfaction. Staff were helpful and friendly. The follow up phone calls to me regarding progress of vehicle were very much appreciated.

Ashley Morgan : Dyfed


I am so pleased with the vehicle replacement service, without them I would be stuck with no car. i would recommend them to anyone, they are the best car company I know. Thank you.

John Willis : Kent


The service we received was first class. This scheme took all the stress out of the situation. Highly recommended.

Bradley Fensome : Hereford


It’s a brilliant service, very straight forward. It was a fast service when getting a car. Thank you for your help.

Scott Doughty : Bristol


Just wanted to say a huge thanks for all the help in finding and sorting out my replacement vehicle. I was kept well informed and the process was surprisingly hassle free. Once again thank you to Dylan and everyone else who helped with the process.

Andrew Daynes : Norfolk


The staff at Vertu Motors have been excellent, informative and made purchasing a replacement car after my accident very effortless. The whole process has taken less than 2 weeks! I have the peace of mind that my new car has 1 years warranty and roadside cover; for free which is invaluable. I'm a very happy customer. I had a great experience at Bristol Street Vauxhall Carlisle because the whole process was made so straight forward and quick thanks to Shaunna! I had all my questions answered in a timely manner and I received an excellent service. The best part was the personalised video showing me the car inside and out before going ahead with my purchase. I was not pressured in any way and felt completely in control of my purchase.

Nadia Hyde : London


I am extremely satisfied with the professional vehicle replacement service offered by yourselves and my insurers. I didn’t know the service existed and it has certainly made my life a lot easier due to having little time to hunt for a new vehicle. Callum has been friendly and helpful from the start and very punctual in his response to my requests. Thank you again!

Kirstin Milne : Durham


I have found the service very easy to use, Callum has been great at communicating and kept me up to date throughout. It’s been extremely helpful having your team there to deal with my previous finance company and settlement, taking a huge workload off me! I am looking forward to delivery of my new car!

Jake Woodgate : Tonbridge


Thank you for your help in choosing a replacement car. Your website was easy to navigate and if I had any queries you very quickly answered them. When I made my choice of which vehicle I would like to have, you made the process very simple and also put me in touch with the dealer. That was very helpful because they knew the car and could answer more specific questions. The dealership were very helpful and went out of their way to ensure everything ran smoothly. Hopefully I never have to use your services again, but if I have to I know that it will be painless and quickly sorted. Thank you once again for all your help and I will be recommending you to friends and family.

Neil Gibbard : Wales


I would like to say thank you very much, you were all brilliant. I had a crash last week and this week I am getting a new car. Super quick and no stress or hassle.

Jamie Clarke : Wolverhampton


The service was perfect and quick, thank you for your help.

Laurraine Massamba : Barnet


I would like to thank Martin Harris and his team for an excellent service from start to finish, I would highly recommend this company. Thank you all.

Julian Kenyon : Worcester


Very professional, lots of contact and advice from staff, plus a massive massive range of replacement vehicles to choose from.which I did, all in all a very seamless process, recommended.

Martyn Cartwright : Solihull


I am very grateful for your assistance, the transaction went smoothly. I appreciate that you were very helpful. Thank you very much.

Edmund Appiah-agyeman : London


I was very pleased with the excellent service provided in helping me choose a new car. From the easy to use website through to the friendly and efficient service on phone and by email in helping me with further questions. In the end it made more sense and simpler to buy from you than go to local dealer where I had no rapport or help. Once I had agreed to buy the car the service level continued to be first class through to ensuring I had been given a delivery date.

Hugh Jackson : Edinburgh


Vehicle Replacement Solutions were a very big help, I wouldn't have known where to look to replace my car without their help. They did everything they said they would do and I am very happy with my new car. Thanks for all your help.

Keith Noble : County Durham


Thank you for your help it actually helped me and took a load off me as I was under a lot of stress following the accident. I am happy to see I have a new vehicle that meets my needs.

Angie Matongo : Milton Keynes


Thank you for an excellent service and a smooth transition between vehicles. A big thank you to Martin Harris without his help and patience guiding me through the process, I would have been at a complete loss.

Melanie Gilbert : Gloucester


I would like to thank you for the manner in which you dealt with my case. Your customer service is second to none. Your approach was timely and effective. I was in a state of shock following my accident, but you helped me to keep it together. You were clear with explaining the service you provided, you gave me the time I needed to choose what was best for me. You told me what you would do for me and you did it. You connected to the right people which made the journey a pleasant one. I am ever so grateful for the service you provided.

Beverley Gordon : London


Vehicle Replacement Solutions took all of the stress away from me when sourcing a replacement vehicle. I really appreciate all the help you have given me.

Leigh Brookes : Staffordshire


The whole process has been so easy and stress free, this far exceeded my expectations. The process was fast, friendly and I would recommend it to anyone in the same position as I have been in.

Daniel Anderson : Hull


I received excellent customer service from everyone at Vehicle Replacement Solutions, thank you for helping me find a replacement vehicle.

Christopher Bell : Chesterfield


The communication between myself and Vehicle Replacement Solutions has been excellent. The service was really effective and the quickest way to get me back on the road.

Harry Moore : Nottingham


Callum was very helpful and kept me updated with all the information I needed to know. Thank you all for you help, excellent service!

Fatuma Sackey-smith : London


Very easy and straight forward process. Vehicle Replacement Solutions made sourcing a replacement vehicle really simple.

Andrew Bennett : Worcester


This service is fantastic! I really appreciate the work Martin has put in for me, he was a rock throughout. Thank you all for your help, this has been a huge relief for me to find a suitable replacement vehicle so easily.

Lynn Lodge : Devon


Very happy with the service that has been provided, Vehicle Replacement Solutions could not have done anything better to help find me a replacement vehicle.

Dariusz Sitarz : West Sussex


Brilliant service, Martin and Dylan were really helpful in finding a replacement vehicle for me.

Michael Bailey : Lincolnshire


It gives me great pleasure to thank you all, particularly Martin for an easy to use and very helpful service. I work office hours which means its even harder to have the time to find another car with little car related knowledge.The car website was easy to use which also contained comprehensive information of each car. I was pleased that there were a number of cars within my price range. Please pass on my grateful thanks to Martin who I spoke mostly with. He was always approachable and responded to all my queries quickly, navigating me through the process in an unhurried way. Please also pass on my thanks to the car dealers. Out of the 3 cars I've bought from dealerships their's was the one that had the most care taken over it.

Colin Aubrey : Cornwall


I really appreciate all the work that Vehicle Replacement Solutions have put in for me. I found my car quickly and I was updated with delivery arrangements of my car.

Garry Rubie : London


I could not ask for a better service. Vehicle Replacement Solutions helped me to get back on the road really quickly.

Jason Steed : Solihull


Vehicle Replacement Solutions have a wide selection of vehicles to choose from that are competitively priced. I found it very quick and easy when looking for a suitable replacement vehicle.

Alan Beesby : Wiltshire


This service went really well from start to finish and Vehicle Replacement Solutions kept me updated throughout the process.

Philip Heathcote : Buxton


Using Vehicle Replacement Solutions has been very quick and straight forward, Callum was very helpful and attentive.

Georgia Inman : Rotherham


Excellent service, this was the quickest possible way to get me back on the road.

Jack Murphy : Somerset


I would like to thank you all for your help in sourcing a suitable replacement vehicle for me.

Clare Leng : Bradford


Overall Vehicle Replacement Solutions has been very helpful and stress free, I would recommend people using this service. Only concern my end would be how long it was before I got my pay-out from my insurance company which may of been quicker if I didn't go through Vehicle Replacement Solutions. VRS Reply: Your comment on your concern for the length of time taken for you to receive your pay-out from your insurance company is understandable. The usual process is for Vehicle Replacement Solutions to pay the money in advance for you to be able to take delivery of your vehicle quickly, in your case the money was to be paid directly to you which resulted in a slight delay. We will use your feedback to advise any other policy holder who wishes for the money to be paid directly to them of the length of time it may take.

Jordan Williams : Devon


Great service, the people at Vehicle Replacement Solutions were very nice and polite.

Courtney Mylett-haddley : Somerset


All the people who work for Vehicle Replacement Solutions were really helpful and friendly. It was a really good experience and the whole thing went very smoothly.

Jaclyn Robson : Northampton


Vehicle Replacement Solutions were very helpful and answered all of my questions.

Thomas Richardson : Aberdeen


Very easy and straight forward service. Vehicle Replacement Solutions told me everything I needed to know and got me back on the road really quickly.

Laura Boatwright : Northampton


Everyone was really helpful and friendly, the service was quick and effective in getting me back on the road.

Elliot Morris : Yorkshire


Great service, Vehicle Replacement Solutions could not have done anything better to help find a suitable replacement vehicle for me.

Xolani Ndlela : London


I am very happy with the service that has been provided to me and I would recommend this service to people in the future.

Simon Bell : Kent


Excellent customer service and I would highly recommend this company, I would give them a 5 star rating.

Sharif El-jouhari : London


For me the most important thing was to replace my car as quickly as possible, using VRS made this happen. All I had to do was look online for the car I wanted. I had so many to compare from I could never have done this on my own.I am delighted with my new car which was delivered to my door exactly when I asked.The staff I dealt with were pleasant and helpful, I couldn't have asked for more.

Elizabeth Wilson : Southport


Thank you for helping to find my new car when I had my accident. This is an excellent service and the staff go above and beyond to help you find what you are looking for. I would definitely recommend this service to anyone.

Olivia Perry : Shipley


Thank you so much for all the work you guys have put in for me. You have really helped to get me back on the road and made everything so simple. It can be such a stressful time dealing with insurance and everything else but you guys took that pressure away.

Liam Atkinson : Kings Lynn


I was really happy with the support I received from Martin and this company. I was made to feel that I was in the right hands at all times. Stress was removed and everything was handled in a professional manner. I would recommend this service to anyone and I would like to personally thank you all in supporting me to get back on the road.

Joseph Kasongo : Northampton


My experience with VRS has been very positive. I felt the support they gave me was invaluable. The team were approachable and supportive in helping me find the car I wanted. I would highly recommend this service.

Mohammed Butt : Slough


I could not recommend you guys enough, you went above and beyond and answered all my queries. A massive thank you, I absolutely love my new car!

Emily Potter : Bradford


An excellent service. It took all of the hard work out of getting a replacement car, at a very difficult time. Much appreciated.

Margaret Maxwell : Milton Keynes


I was really impressed with the service and would definitely recommend it. The online shopping method of choosing a new car was amazing. I was really specific in wanting another Fiat 500 and I was worried there wouldn’t be any available; but there was plenty to pick from. Martin was great and kept in contact around my busy work schedule, meaning that I got my car really quickly. I am now feeling confident with driving again due to being able to get back on the road so soon. I love my new car and am really grateful to this service.

Imogen Murphy-dunn : Worthing


Through the stress of my car accident and my car then being written off, Vehicle Replacement Solutions were just amazing at helping me quickly and efficiently find a new car. Callum was so helpful and always kept me in the loop of what was going on with my finance on my old and new car. I had no idea how the process for what I was going through worked; Callum was always on the end of the phone or email to help. Thank you for all your help.

Lucy Boot : Wimborne


I'd like to thank Martin for helping organise the purchase of my car. Thank you Martin for your professionalism throughout. I'm very pleased with my new purchase and recommend Vehicle Replacement Solutions to anyone who is offered this service.

Jonathan Bullas : Birmingham


The service I received from Vertu was very efficient and effective. I was very pleased about the fact that I was not rushed and I was able to choose the right car for myself. Overall very good service.

Lobina Azeem : Stourbridge


Thank you for allowing me the time, without any pressure, to view and decide on the best options for me following my accident. After the stress and disruption the service was invaluable and I’m delighted with the replacement vehicle.

Jason Vernon : Stroud


My experience with Vertu Motors has been fantastic. Everything from sorting the settlement with the insurance underwriters, settling my outstanding amount with the finance company and delivering my replacement vehicle has been easy and effortless.

Tom Osborne : Crawley


Using vehicle replacement solutions made it so much easier for me to replace my car quickly. I was not too sure what to do after my car crash but they made it so easy for me and I had a new car very quickly.

James Nunns : Nottingham


Recently when I had to replace my vehicle I was introduced to Vertu Motors. I found everybody in the company extremely helpful and efficient. Everything was done for me and all I had to do was choose a car. Within days I was driving again.

Laura Nicholls : Worcester


Absolutely everyone I spoke to at Vehicle Replacement Solutions was really helpful and supportive, which is really needed at a tough time. Even though my work hours at the time were very long, everyone still worked really hard and quickly to find me a car which I appreciate.

Maria Elliot : Surrey


I wish to confirm the service,help and attention I received was first class. Dylan was very helpful and attentive.

Ronald Belcher : Surrey


Vehicle Replacement Solutions were fantastic in finding me another car after my accident, thank you very much all of you.

Raymond Agius : Worcester


Thank you for the service that you and your colleagues provided after my car was written off after an RTC. From the first contact I had my mind was put at ease, nothing was too much trouble and no question went unanswered. From the first phone call on the Tuesday (just a few hours after I had been informed of the write off by the insurer) to the car being delivered to my front door on the Friday of the same week, everyone was kind, helpful and able to get me back on the road which minimised any inconvenience to me both professionally and personally. Thank you all for turning a horrendous experience into a great customer service experience.

Hannah Evans : Ashtead


I want to say a huge thank you to the team: Liz, Debbie and Dylan for their continued help and support with a replacement vehicle after my accident. The service is brilliant and I would highly recommend this to anyone who requires a vehicle as soon as possible, it is a straight forward process with no complications.

Kaylee Patterson : Cambridge


The service I received was first class; my vehicle was located and delivered to a local branch. The staff were very efficient in dealing with the whole process from start to finish. Thank you.

Stephen Beaton : Glasgow


Tom has his new car now and he really loves it, I just wanted to say thank you very much for all your help with this, I really appreciate it and so does Tom he is over the moon . Kevin has also been great.

Kelly Attfield : Orpington


I found your service very easy to use and am so happy to be back on the road. I found Martin very helpful and always easy to get hold of.

Sharon Currie : Saltburn


Just wanted to say a big thank-you to everyone for all your help, I could not have done this on my own. Your help got me through a difficult time, with your quick response and I now have a new car that I love. Thank you.

Claire Lennon : Welwyn Garden City


Vehicle Replacement Solutions were very professional, and understanding of my circumstances, I was able to get a replacement vehicle within a couple of weeks, and it was delivered to my workplace.

Monica Clarke : Birmingham


After the accident I had I was dreading having to look for another car. Then I got a call from Liz. She explained the service that you were offering, and everything was made very easy. All I had to do was sit back and wait for the new car to turn up, which was immaculately presented. Thank you to all of you at VRS for saving me a lot of hassle!!

Sandra Funnell : Brighton


I would like to thank your team for the professional and considerate manner in which you assisted me.

Kath Whelpdale : Eccles


I found this service made the process a bit easier. My time is valuable, so having a one stop service to help me replace my car was very useful.

Jayne Alexander : Westcliff-on-Sea


The service provided to me by Liz and Martin was excellent and I was able to source a replacement car quickly. 10 out of 10 for this company as they took all the stress and worry away after my car being written off providing a hassle free first class experience. Would recommend Vehicle Replacement Solutions to anyone very prompt, extremely efficient and a pleasure to deal with.

Martin Carrington : Ellesmere Port


10 out of 10 for this company as they honestly took all the stress and worry away after my car accident. With the help of a lovely woman Liz I had a replacement car in next to no time

Kevin Palmer : Glasgow


I found that the service you provided to me was excellent and due to your fantastic service I was able to buy a replacement car quickly from Bristol Street Motors, once again, THANK YOU FOR ALL YOUR EFFORTS.

Michael Green : Sandbach


A hassle free experience from a first class team. Liz, I must admit I was a bit wary when asked about vehicle replacement but I must say from first to last the experience has been a joy and you and your team made things very easy in a time of great stress. I would certainly recommend you and your team to anyone in the same position that I found myself

Andrew Copland : Glasgow


Just wanted to give you a short email to say Liz has been a great help to me during the process of replacing my car. She has given some good advice and explained the process in such a way to avoid confusion. She has also gone out of her way to help me with the insurance company.

Jamie Brown : Cowdenbeath


I cannot praise Liz enough for her advice and help in purchasing my new car a Nissan Juke. Liz outlined who her company are and what services they provided . Liz asked me what I was looking for and then promptly arranged my appointment with Stephen Carver at Nissan Ilkeston. I purchased a Nissan Juke from that appointment. Unfortunately I was taken into hospital for an emergency operation which meant I was unable to drive and Liz arranged for the car to be delivered to my home address . Martin Harris , Liz's colleague was also helpful in the process of forwarding on my Certificate of motor insurance and my insurance payment to Nissan Ilkeston. Thank you for making this process so easy.

Sandra Taylor : Nottingham


Just a little note to say how happy I was with the help and support I received from Liz Langford during my stressful time after my road traffic accident. Liz has given me support and took a lot of stress away from me in finding me a new car , which I am over the moon with. I would definitely recommend Liz in the future to people going through the same situation as myself. I am truly grateful for everything Liz has done for me and still continues to support me. Liz has very good communication skills is easy to talk to set made me feel at ease with the situation.

Julie Edwards : Bilston


During what was a very stressful time, Liz couldn't have been more helpful. She was always available to speak with me, and made the whole process as smooth as possible, even suggested a vehicle which she thought would be suited for what I was looking for, and I absolutely love it! They were able to sort out my finance and the car was literally delivered to my door in perfect condition. Thank you to everyone at vehicle replacement services for getting me back on the road and back to normality.

Hannah Letherby : Tonbridge


The result, customer satisfaction, expediency of service and all round customer service provided by Elizabeth Langford was excellent from start to finish. Everything I requested or asked for was no trouble and everything was done in a genial and professional way. I would recommend to others without hesitating. Many thanks

Matthew Levi : Seaton


Great company with great staff especially Martin who did everything he could to help me.

Gary Ketley : Rotherham


I am over the moon with the service and attentiveness I received from Martin Harris. He took the pressure and stress from me regarding resolving my issues with insurance and finance. I would say that more people need to be aware of the service you offer as I was not aware until I called back to ask for help.

Sharon Brown : Crewe


The service provided to me by Martin was outstanding from start to finish! As someone who required help understanding all the jargon given to me by other companies , Martin was brilliant at talking to me in a way I understood things! As a result the whole process has been much more of a pleasure than such things often are. Nothing was to much trouble and I know if I need any further help, that getting back in touch is not a problem.

Steve Cowley : Chesterfield


I'm not sure what to write, but my feed back for Liz is 100% Good. She was brilliant with me from start to finish very friendly and helpful. She also has patience of a saint. Would recommend to family and friends nothing was to much trouble for her.

Kelsie Mcgladdery : Barrow-in-Furness


I cannot fault the help provided, especially from Liz. Didn't have to worry about a thing, always kept me updated, and reassured me. Great customer service, and would recommend to anyone who has been left in a difficult situation. Cannot thank this company enough for everything they have done. Would use again 100%!!!!

Siobhan Truscott : Studley


Great service and would definitely recommend. Looked after by a guy called Tony - he was great with us and sorted out everything we needed. Would definitely use again.

Paul Stewart : Glasgow


I cannot praise Martin from VRS high enough. From start to finish he was brilliant - this was all new to me and he basically done everything he could to help. I would, without a doubt use this service again.

Samantha Pratt : Seaham


The service was brilliant, everything was explained in a simple way that was easy to understand, the staff were great and always happy to help.

Jordan Lucas : Rhyl


I recently purchased a Nissan x Trail from your company, the sale was handled by Deborah. When purchasing a car via the Internet, it places a larger emphasis on trust as one is not in a position to actually see the vehicle. I wish to put on record my appreciation how Vehicle Replacement Solutions dealt with me, throughout the whole buying process. They answered all my questions and went above and beyond the call of duty and put my concerns at ease. This is a great service and all insurance companies should use it.

Tim Hedgley : Belfast


My experience with Vehicle Replacement Solutions has been outstanding from start to finish. My contact was Liz and she helped me through a very stressful time. I cannot thank Liz enough for ALL her hard work and time that she devoted to me. Thank so you much I am forever grateful

Wendy Fitzsimmons : Stoke on Trent


What a pleasure in dealing with Liz from Vertu motors I'm a pretty impatient person and always have a million questions when something grabs my interest and in taking the decision to go for a replacement vehicle there was plenty to ask. Liz was fantastic in answering all my queries and gave some sound advice where possible she was always available on the phone and returned my calls promptly when she couldn't answer. I would recommend this service again.

John Gibson : Rochford


At a time which was incredibly stressful for me, Martin Harris at Vertu Vehicle Replacement Solutions had been my guiding light getting me through all the various hurdles in order to get me back on the road with a reliable second-hand car. His patience and continued support has enabled me to feel comfortable in making the right decision for my young family. The website was easy to understand and allowed me to compare a selection of vehicles that matched my criteria. Martin provided constant updates throughout my purchase and even after the sale had been completed, he still took it upon himself as part of his high service standards, to make sure that I was a happy customer. I would highly recommend vehicle replacement solutions.

Lindsey Stow : Godstone


Thank you for your help in sourcing and arranging contact with the dealer. Your help took a lot of the hassle out of the purchase and finding a suitable vehicle. The offer you arranged made purchase easy and with no issues and very competitive

Tim Williams : Bodmin


We have been extremely happy with the service provided. It is great that the Insurance settlement is paid direct to the van centre and we pay the balance. Excellent communication from all parties – Great service. Many thanks.

Raymond Hill : Kettering


just to say a huge thank you for your excellent service,not what I expected at all! Once I'd decided to use vehicle replacement solutions I found them to be very helpful, courteous and patient. Special thanks to Martin who made many phone calls to me and provided invaluable advice. I was put in touch with a dealership and Martin arranged for me to be taken there to look at cars, the visit was successful and I chose my car. Meanwhile he kept in touch ensuring I was happy with the car, the deal and the arrangements,arranging a courtesy car for me, checking my car was delivered and I was happy with it- I am. Thanks for going the extra mile, your courtesy and consideration. Wonderful service.

Sharon Griffiths : Leeds


I don't normally bother with the follow up feed back but thought I should as I found these two (Liz and Martin) were very good in keeping me up to date throughout the process. I couldn't say a bad thing about them both and thanks again guys appreciate all the help.

Robert Evans : Birmingham


I would like to give feedback after having quite a traumatic experience with my accident last month. Firstly, I would like to express my thanks for making this a painless process, something I have heard from other people with other insurance companies, is not the case. The speed with which everything was handled was fantastic, from me reporting the incident to the replacement of my car, was absolutely outstanding. Martin Harris at vehicle replacement solutions was a pleasure to deal with, he was very helpful and understanding and explained the process through every step, which made me feel very relaxed and eased any fears or worries I had he did his utmost to give me reassurances to stop me worrying, He is an absolute asset to the business and I cant thank him enough for all of his help. I can’t praise everyone involved in this process enough, my sincerest thanks to everyone for making what could have been a painful and distressing process a simple and relaxed process and I wouldn’t want to deal with another insurance company for fear of not receiving the same care and attention as I have with yourselves.

Jaymi-lea Heard : Chorley


I would like to take this opportunity to thank you for your involvement in helping me with my claim after my van was stolen, and for putting me in touch with Tom at Nissan, for staying involved and following up any queries and questions I had, many thanks Liz.

Howard Hirst : Manchester


Just wanted to advise of the good service I received from Liz handling my son Matthew’s case. She was very prompt in dealing with the case from the outset, advising of how to search for a replacement car on the website and she continually kept me informed via phone and email as the case progressed. Nothing was too much trouble……she even advised me of her availability and when she wasn’t going to be in the office! There have been a number of queries from myself along the way and Liz was very quick to handle these on my behalf which included dealing with the Insurance company, (Markerstudy) and also the garage. She advised me of what needed to happen at each stage and showed genuine concern for my son following his accident. I would definitely recommend the services of Vehicle Replacement Solutions to others. Please relay my thanks to Liz for all her help.

Matthew Gerrard : Ipswich


I wish to write to say a huge thank you to Martin Harris at Vehicle Solutions and Jason Smith, the used car manager at the dealership in Exeter ,for their patience and support over the past two weeks in regards to the purchase of my new/used vehicle. Martin gave step-to-step guidance, he was friendly, supportive and always available if I had any enquires. The unique code, which was provided, allowed me to look, at my leisure and convenience in the warmth of my own home, at a wealth of cars in dealerships over the UK. After I had chosen my car, I was provided with a courtesy car, which was delivered to my doorstep. Martin ensured that this process was stress free and flowed smoothly. I am now the happy owner of a gorgeous car, which has excellent low mileage, a years warranty, full service history, tax and MOT all included. The car is a joy to drive and was delivered straight to my door. This has been the most amazing experience I have ever had in regards to purchasing a new/used car. I have told all my family and friends about my positive experience .This is a unique service that deserves credit. I would highly recommend this service, which was exceptional.

Sarah Law : Telford


It was really nice having someone to help me though the process of finding a new car especially when I was all over the place from the accident, thank you.

Gail Bhosle : Towcester


I had been in a car accident end of last year and my car was a total write off. Bit disappointed I didn't know what to do. One lucky day my insurers put me through to vehicle replacement. Speaking to Martin and he explained what they do and how they'll do all the legwork for me to get a new car. I was reluctant at first but I thought to myself what do I have to lose. I am glad as Martin actually did deliver and in no time I had a new car and I love it. I just wish my insurers put me through much earlier. Thank you very much Martin.

Leila Mahmud : Northampton


Liz thanks for all your help and efforts to find our new car it was much appreciated and the nice touch of the courtesy car really helped.

Gemma Foye : Glasgow


I would like to say a big thank you to Liz and others who have helped me through this ordeal over the last few weeks. I have had nothing but good praises about your services to my friends and family and have recommended your company to them for future reference.

Ainsley Clews : Solihull


After crashing my car in a head on collision on the 3rd of January 2017 I was in shock and bed ridden for a week, as a self employed chef I had to get back to work asap. I had no spare time to source a new car and finance. That's where Martin at Vertu Motors came to me and found me a car in a day and sorted the finance out and delivered me a courtesy car to my door all in a couple of days! Allowing me to concentrate on work. Absolutely recommend this service to everyone.

Dean Kennedy : Brighton


Just a short note to give some feedback on the service I received from yourselves following my recent RTA. You have not only been instrumental in helping me to find another car (which I love) but at each stage you have been contactable, kind, efficient and supportive. I find service such as yours and that of your colleagues and contacts who assisted me to be first class. That's unusual in this digital age! I would have no hesitation in recommending yourselves to other people who unfortunately find themselves without a vehicle. Once again, massive thanks and respect.

Karola Winter : Croydon


I am just writing to thank you very much for all your kind help with arranging my replacement car. It arrived Saturday morning and it seems to have all the features my Mazda had plus a few more! As you can imagine the last few weeks have been somewhat difficult but with all your help as well as Ed Golightly’s everything has now been sorted out and I’m extremely grateful. Once again many thanks.

Elizabeth Jones : Cardiff


I would just like to thank everyone at VRS! Having waited nearly 2 months for My insurance to get done I was put onto VRS who were very quick, precise and helpful! They helped me sort out everything from replacing my car for a better model at same price, to instructing me how to put my private plate into retention. The service was very good and would have no hesitation going through the scheme again if I ever had too!

Leanne Mcintyre : Greenock


Liz, may I thank you for the first class way you have dealt with my claim, and politely and professionally guiding me through the whole process. Wishing you every success in the future.

Peter Shaw : Morecambe


I would like to say Thank-you to Aman Ali for all the help and support I have received these last few weeks, with finding me a car. In which I am very happy with. It took away all pressures of going round different garages and dealers. All staff had a friendly approach when talking over the phone to. I would highly recommend this service.

Jo Handcock : Gloucester


I would recommend this company to my friends and family.Service is great,customer service is great and they get everything sorted very quickly and easily.

Emma Wood : Wolverhampton


I would like to say that I found the service provided by VRS and my contact Ali to be all I hoped for and more than I expected. It couldn't have been easier. I found a like for like car. Its in beautiful condition. It was delivered to my door as promised. I cannot fault the service I received from the company and from Ali who was friendly helpful and professional. It was a nasty experience having my car written off after a crash but it couldn't have been easier with VRS and Zenith to get the claim and a new car sorted ASAP. Thank you Ali and VRS.

Christine Archbold : Coventry


We would just like to offer our thanks to Martin and everyone at Vehicle Replacement Solutions for their recent service in helping us find and arrange our new car. Having never had to go through this process before, Martin made the experience painless and relatively straightforward from dealing directly with the insurer regarding transfer of payments to liaising with the dealer to ensure the car was prepped and ready to go when we arrived. And finding a second hand car with a manufacturers’ 12 month warranty certainly has given us peace of mind for the foreseeable future. Considering this was an additional level of assistance we had through our insurance policy, it was certainly most welcome and saved us many an hour of trawling dealers forecourts looking for a suitable replacement vehicle. Should the worst ever happen, and we find ourselves in a similar position, we most certainly consider us Vehicle Replacement Solutions again. Many thanks Martin and Team.

Mary Dixon : North Shields


Excellent service and friendly staff at a time when things were difficult following a crash Car sourced and delivered within a week from a location over 200 miles away Will recommend to family and friends.

Richard Wilson : Birmingham


After my accident, Vehicle Replacement Solutions contacted me on behalf of my insurance company to tell me my options. Mr Ali was very considerate and gave me plenty of time to discuss everything. He was friendly and polite and went out of his way to help me find my perfect car. Once my details went to the salespeople, Ali frequently checked in, making sure all was going to plan and that communications with the garage were kept open. My car was delivered all as promised and I must say I'm absolutely delighted. Many thanks to VRS and a particulary big thanks to Ali. Ali you are a legend.

Louise Dale : Witham


Can I just say what a pleasure it has been going through this Vehicle Replacement Scheme, especially when I never had a car to go and be able to look for a replacement, it was great that this scheme was available as I was able to look specifically online at what I wanted (as I was being quite specific with my choices). I found Ali has been the most supportive person throughout the time as a lot of contact from other people regarding my incident have not yet been very helpful (these are people outside of the VRS not themselves as a company), he ensured he kept in contact, was easy to contact and also worked around my day to day needs by emailing me beforehand to know if I would be available to talk. Ali is a credit to the team and was extremely overall very helpful

Emma Kearns : Worcester


Thank you, Vehicle Replacement Solutions for your service, advice and support that was above and beyond and particularly my case handler, Martin Harris who was great to talk too. I was very distressed in regard to my incident whereby my Insurers put me in touch with Vehicle Replacement Solutions and they were remarkable in making me feel very comfortable and at ease because of their professional manner. They are courteous, polite and friendly to where they walked me through the process step by step. What was important to me was trust and honesty because if you are like me, cautious, gloves on, back up and line drawn when it comes to buying a car. They certainly proved me wrong to the point I felt they were batting for me. Big thank for everything Martin and the team at Vehicle Replacement Solutions.

Brian Singh : Croydon


VRS have been a pleasure to deal with and in particular our agent Martin has made the whole experience simple and straightforward. My father is in his 80’s and had a small accident and the car was written off and needed replacing. So rather than the hassle of receiving the monies and then going to buy a new one from somewhere this service simplified all that in a one stop shop and I could show my elderly father the pictures on the website and choose the right vehicle. Also excellent deals to be had price wise compared to going round garages yourself and the vehicle we chose came with a full years MOT and delivered to him within a couple of days. All in all a fantastic service with Martin who was always available for any questions and kept me in the loop every step of the way. Thanks"

Sean Fitzpatrick : Sudbury


My car was written off as the new year started. The idea of having to look for a new reliable car with a limited budget was really stressful. When my insurance company said I can use Vehicle Replacement Solutions I thought it will be just a rip-off. However, I thought I would check it out anyway. I have to say I am really happy for giving it a try. Every car I checked had a reasonable price. After looking into few options I decided to go for a Toyota Yaris. From the day I decided to buy the car and collecting it I got a courtesy car from them. The new car came with a new service and MOT just done and with a one year warranty. That gave me peace of mind. Ali at VRS helped me throughout the process. After I got the car the agent Richard at the car dealer, Derby Used Cars, checked if I got home safe and whether everything with the car was OK. VRS also checked if everything was OK. In terms of payments I just had to pay the difference from what I got for my car that was written off, the road tax and a little for fuel. VRS directly deal with you and this is a service I would highly recommend to anyone. I am really thankful for helping me out through the stressful time and taking some of the burden off me. Thank you

Jasmin Stein : Saffron Walden


I just wanted to say thank you to Ali for all the hard work that he has done to facilitate my new car. He made the transition really easy and I am very grateful he should be employee of the month.

Iain Ladds : Bishops Stortford


My car being stolen was an awful experience but Vehicle Replacement solutions made getting me back on the road stress free. Martin was very professional and guided me through the whole process with ease. All I had to do was choose a car I wanted and go and collect it. Martin sorted everything in between and he was always on hand if I had any questions.Thanks again guys!"

Tracey Daniel : Mansfield


I would like to say a huge thank you to Vehicle Replacement Solutions, in particular Ali and Martin. The experience of losing your car and dealing with all the finance and thinking of getting a new car after a horrible accident seemed too much to cope with. I was put in touch with Ali and from start to finish he worked so hard and made everything so easy for me. He sorted all the paperwork and finance and helped me choose a wonderful new car which I love! Thank you so much again!

Kira Denness : Sunbury-on-thames


The customer service right from the outset was impeccable! Aman was incredibly helpful, and contacted me throughout the process, keeping me informed and up to date. Highly recommended!

Natasha Stokes : Aylesbury


What can I say? Martin has been amazing, knowing the difficult situation I was in, Martin went above and beyond. He kept in daily contact, sorted everything out, and even the stuff that wasn't his responsibility. An a amazing guy and a great scheme. I wouldn't hesitate to recommend the vehicle replacement scheme and Vertu motors, thank you ever so much Martin Harris.

Mark Wheatley : Boston


I would like to comment on the service and advice Aman Ali offered. It was Exceptional. Aman whom I was dealing with was amazing and extremely helpful and I have nothing but praises for him. He got back to me with answers quickly and ensured that I was kept up to speed with the progress of me getting a new car. I was looking for a car before being in touch with you and found the process prior to speaking to you very long but after having a chat with Aman, it just seemed everything fell into place and by the end of the month I was driving an amazing car. You always went the extra mile which you would see in special individuals. If I was to give Aman any stars I would go with the maximum stars available. I wish to thank Aman and everyone a Vehicle Replacement Solutions. and will not hesitate to recommend your services to any of my family and friends.

Kumar Dhiman : Derby


I would just like to take the time to say a massive thank you to Martin for everything he has done for me. From the day I had my crash I though it was the end of the world. I thought I would never find another car but Martin has helped me though the whole process from start to Finish.

Kieron Lamont : Cumbria


I am delighted that I chose to use Vehicle Replacement Solutions to source my car. Martin took the stress and hassle out of the process, kept me well informed throughout, took care of the insurance and finance side and liaised with the dealers. I couldn't be happier with the service provided and wouldn't hesitate to recommend to friends and family.

Craig Douglas : Stirling


I would like to comment on the service that you offered. It was excellent. Martin whom we dealt with the most was very helpful and we have nothing but praise for him. He looked out for replacement cars to suit our requirements and gave us a choice of four which were exactly what we asked for. As we had no transport available, he came and collected us to view the cars and then when we made our decision, he again took us to the sales department at Durham. Writing off a car is not a pleasant experience but the help we were given helped lessen the trauma of the event and we wish to give our thanks to Martin and all who helped us at Vehicle Replacement Solutions.

Irene Mccartney : Chester-le-Street


Just a quick note to let you know that I have picked my new car up and it's great , it was a pleasure doing business with yourself and Kevin Nelson up at the dealership in Morpeth and also with Ian at the dealership in West Bromwich. I will not hesitate to recommend your services to any of my family and friends.

Alan Jones : Stourbridge


Aman has made the journey of purchasing a replacement car so much easier. He has kept in constant contact throughout the process, setting my mind at ease about buying a second hand car on a limited budget

Jill May : South Croydon


Hi Martin, thank you for everything that you have done through this whole process, from the day I crashed I thought that was it, you have literally been amazing, I can't reward or thank you enough.

Elliott Chalk : Reading


I would just like to give some feedback on the service I received recently from Aman and the vehicle replacement solutions company. Aman was so understanding and caring in the matter to start with, he managed to get everything rolling really quickly. He managed to source the cars that I was after quickly and the whole process was so smooth. He was quick to answer any questions that I had and communicated with the insurance company for me. I could not be more impressed with the service and how quickly Aman got me back on the road in my new car. It took the stress out of what would have been a very stressful time for me.I would highly recommend this service to anyone he is class.

Cheryl Smith : Corby


Following a recent RTA and finding out my car was to be written off I was overwhelmed with all the vehicles and prices online. I was then contacted by Ali at Vehicle Replacement Solutions who was brilliant. He gave me access to the huge variety of vehicles available to me and then, when confusion set in again he helped me pin down the vehicles within my budget and requirements. I finally got the vehicle I wanted at the price I wanted. I would still be looking if it was not for Ali's help. Thank you for all your help

Sian Cliff : Peterborough


Just wanted to send you my feedback with regards to my experience with Vertu and more importantly with your Team. Usually, when something sounds like it's too good to be true, I am ever so cautious as to the small print that possibly wasn't mentioned at the initial stages. I am so happy to say that my experience with Vertu was true to it's promise from start to finish. To say that my experience with amazing, is a total understatement. Martin, who was my point of contact was outstanding in his updates and flexibility in discussing my options. He made my experience personable and every time I picked up the phone to his upbeat tone I was confident that he would be delivering a positive update. Your team's togetherness is evident in the fact that should Martin not be available Ali was always informed about previous conversations and able to create a seamless experience. Apart from the unfortunate circumstances of which we had to use your services following the car accident, companies such as yourselves need to continue being involved with more joint ventures with insurance companies to reduce the amount of stress on families in the event of an accident. My one year old enjoyed the ride to nursery in our cute fiat 500 courtesy car but my 6ft 5 husband wasn't as enthusiastic in embracing our compact ride. We are totally in love with our Nissan Qashqai, which thankfully is so much more spacious. My only suggestion would be if possible to request a courtesy car to suit the family's needs. In the interest of not sending you an essay about how much I loved our experience and will continue to recommend your services, I just want to wish you as a company so much success in raising brand awareness in promoting your service. Simply amazing.

Ola Pelovangu : London


I just wanted to drop you a line to thank you for your assistance in sourcing a replacement vehicle following my RTA. I have to admit I was intitially sceptical, thinking I could get a better deal myself, but your network proved somewhat bigger than mine! I'm very happy with my new vehicle, and for your recommending and liasing with Honda Doncaster. A good ending to a traumatic experience.

Derek James : Blackburn


I cannot fault the service afforded to me in respect of the procurement of a replacement vehicle after a very nasty accident in which my own vehicle was "written off". Mention must be made of both Aman Ali (V.R.S.) and Dean Carter (Bristol Street Motors, Widnes), who have both enabled me to be able to make the above statement!! "Car here with me - great - just as expected. Drove driver, Adam to the Station, car went well, so am happy. Thank you so very much for your assistance and consideration - you certainly made everything so easy for me - wish that all my business dealings could be so pleasant."

Joan Billingham : East Grinstead


Thank you very much Ali, if it wasn't for you I would never of been able to get back on track physically with getting to and from work, and financially which is down to you simplifying everything and talking me through everything step by step and making this horrible experience so easy to manage, thank you for all your help.

Alfie Young : Pembrokeshire


I could not fault your service at all, everything was dealt with satisfactory. you could not have been anymore helpful. I have been very pleased and would definitely rate your service 10/10.

John Holmes : Nuneaton


I was very pleased with the service you and your company provided and would definately recommend it. It saved me a lot of stress and hassle that you were able to sort out for me. Thank you for all your help and I am happy with my car.

Gemma Spencer : Dorking


I am 80 years old so you can imagine the trauma of being involved in a RTA resulting in my car being written off and none of it my fault. The phone call I received from Martin Harris of Vehicle Replacement Cars was a breath of fresh air and at last I could see a light at the end of a very dark tunnel. The reassurance and help that he provided in finding me a suitable replacement car was second to none. I have no hesitation in recommending the service that he and the company provided in getting me back on the road. My grateful thanks.

Bob Williams : Cardiff


I cannot praise Aman Ali enough, my daughter had a non fault accident in her car which was written off. After shall we say difficult negotiations with our Insurers and a poor valuation, we looked as though we would be forced into a "dispute procedure". As an alternative I asked whether they could find us a car and then that's when Aman & Vehicle Replacement Solutions got involved. We received various options from Aman and in the end we bought a replacement car from him at what we feel is a great deal. He guided us competently through the process and checked everything was ok even after picking the car up locally which he arranged. What was a very nasty and stressful period for our family was turned around by Aman. we are still seeking and arguing our case for the uninsured losses but at least my daughter is back on the road in a car she really likes. I have been a Director of a number of Companies in my working life and employed many staff and Aman is the type you would wish for, ones that go the extra mile for the customer to ensure repeat business which if the opportunity arrives in the future I would have no hesitation in picking up the phone and calling him. Indeed if I get the chance to make recommendation I certainly will.

David Bickley : Gainsborough


The service I received was absolutely outstanding from start to finish. From first point of contact I was driving away in the car of my choice within 5 days. Vehicle replacement solutions were able to take a lot of stress away from an undesirable predicament and I ended up with a vehicle I prefer and a better finance deal. I cannot recommend this service highly enough. Martin went above and beyond and was always quick to respond to any queries. Thank you for the excellent service that was provided by the company and the dealership.

David Baker : Newport


I have been very impressed and happy with the service you have offered and I have received. Could not fault anything from start to finish. It has been a painless and quick process. Customer service is very important to me and you guys have excelled at that. Thank you again,would highly recommend!

Natalie Davies : Harrow


I would like to say a big thank you to everyone at Vehicle Replacement Solutions. It was a bit of a shock to find a tree on my car and how much of a pain it is to sort out a claim. Once that part was complete and the decision was made to pay me out Vehicle Replacement Solutions and especially Martin were a big help in finding me a suitable car. He was very friendly and helpful, along with Earl and Jason at Bristol Street Motors where we found the Astra I now have. They all helped cut the hassle there is once you start looking for a new car. I was a little wary finding a car a 150+ miles away from where I live but everything ran smoothly, the car was as described. It runs great and everyone has been very helpful. Again thank you for everyone's help.

Chris Goulding : Leeds


I would like to thank you for your help getting me back on the road very quickly! Much appreciated, definitely a quicker and easier way to do it, thank you very much again, would definitely recommend.

Jessica Alderson : Durham


I had a brilliant experience with Vehicle replacement Solutions. Aman Ali was on hand to answer all of my questions during a stressful period, he really helped me to make sense of how it all worked and it was a very seamless task with his expertise. I was back on the road within a week and all down to the great service provided. I would definitely recommend Vehicle replacement solutions and will be using them again. "

Charlotte Joyce : Stevenage


The help I received after a very stressful few weeks was amazing. I wasn't expecting the whole process to be as easy as it was. The majority of things were sorted on my behalf and the whole process was completed quickly. I now have a brand new car which is not only nicer than the old one but a lot more practical. The staff at vehicle replacement solutions kept me updated regularly and arranged a hire car in order for me to collect my new car. I would definitely recommend them to anyone who has had a stressful experience with a car being a write off, especially if you're busy and find it difficult to find the time to make phone calls. I have told everyone about my experience and I will continue to do so and everyone who I've told have been as speechless as me at how easy and quick it was all sorted. Thank you for turning stress into joy. I love my new car and also extremely happy with the service I received.

Francesca Sullivan : Pontypool


I would like to say a massive thank you to everyone at vehicle replacement solutions and especially to Martin who is a credit to the business, he is professional and is with you every step of the way. I couldn't ask for anything more and I would highly recommend to anyone who is thinking of dealing with the business. Thank you so much

Charlene Long : Portsmouth


I'd like to express my delight in how your company have handled the process the car is great and the service you provided was 2nd to none and have no problems recommending you to other people many thanks for your help.

Nathan Screene : Leeds